Privacy Policy

Effective from: 07 November 2018

Matrax JSC, as a personal data controller, is responsible for the processing of your personal information on this website.

Please carefully read this Privacy Policy which describes how we collect, store and use information about the persons visiting this website ("Personal Data"), how we use your Personal Data, and provides information about the actions we take to respect your rights in relation to your personal data.

Please note that we may from time to time change, amend, supplement, shorten or otherwise update this Privacy Policy, and the relevant new version will be published on this website.

What Personal Data do we process and for what purposes?

Most of our services do not require any form of registration, which allows you to visit our site without informing us who you are. For some services, however, you may be required to provide us with Personal Data, such as your name, e-mail address or telephone number. We may collect and use Personal Data to provide you with products or services, to offer products and services that we believe may be of interest to you (subject to fulfilling the legal prerequisites), or to communicate with you for another purpose which is evident from the circumstances or of which we inform you when collecting Personal Data from you. Most often, the grounds for our processing of your personal data are your consent.

Personal data used to analyze the use of the website:

We may collect and process information about your visits to this website, such as the pages you visit, or the website through which you access. We use such information to improve the content of the site and to collect aggregate statistics on the users of our site for internal purposes in connection with market research. In this process, we may install “cookies” that collect information about the user's domain name, your internet service provider, your operating system, and the date and time of access. A “cookie” is a small item of information sent to your browser and stored on your computer's hard drive. Cookies do not harm your computer. You can set your browser to notify you when you receive a “cookie”, which will allow you to decide whether you want to accept it or not. You also have the option to opt-out of receiving cookies altogether. However, if you do not accept cookies, you will not be able to use the full functionality of your browser software as well as our website. These tags/cookies are placed both in online ads that direct users to this site and on various pages on this site. We use this technology to measure the visitors’ response to our sites and the effectiveness of our advertising campaigns (including how many times a page has been opened and what information has been viewed), as well as to evaluate your use of this website. Using these tags/cookies, the third-party partner or the web analytics partner may collect data about the visitors of our and other sites, prepare reports for us on the activity of the website and provide other services related to the use of the website and the Internet. Those partners may provide the information collected to others if there is such a legal requirement or if they engage others to process the information on their behalf.

We may use a number of different supplier technologies to support web analytics and user tracking features, including supplier technologies as listed below. If you wish to exclude or control the use of those technologies, please follow the link provided to the relevant third party:

Facebook (Facebook, Inc., 1601 S. California Avenue, Palo Alto, CA, 94304, USA) Privacy Policy, Plug-in, Opt-out (Unsubscribe/Withdrawal)

Google Analytics (Goo(Google Inc.,1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) Privacy Policy, Opt-out (Unsubscribe/Withdrawal)

We may combine, aggregate or anonymize data we have collected from you, and data we have collected from you or about you from other sources, such as public access databases, demographic information providers, partners with whom we conduct joint marketing activities, social media platforms and other third parties.

We may use your data for commercial purposes, including audits, to monitor and prevent fraud, infringement and other potential misuses of our products and services, and to make changes to our offered services. We may also use your data in a manner we deem necessary or appropriate:

(а) under the applicable legal provisions;

(b) in order to comply with court orders;

(c) to respond to requests from public bodies and governmental authorities, including public bodies and governmental authorities outside the country of your residence;

(d) to apply our general terms and conditions;

(e) to protect our operations or those of our affiliates;

(f) to protect our rights, privacy, security and property and/or those of our, your or third parties’ affiliates;

(g) to obtain appropriate legal protection or to limit the damage we may suffer.

When and to whom do we disclose your information?

This Privacy Policy describes the circumstances in which we may share your Personal Data. Personal Data may be transferred to third parties acting on our behalf for further processing in accordance with the purpose(s) for which it was initially collected or to be otherwise lawfully processed, such as service delivery, evaluation of the usefulness of this website, marketing, data management or technical support.

These third parties have agreed with us to use Personal Data only for the agreed purpose and not to sell your Personal Information to third parties, and not to disclose it to third parties, except as required by law, authorized by us or specified in this Privacy Policy. 

The Personal Data collected from you may also be transferred to a third party, in case the commercial activity of this site or part thereof and the customer data related thereto are the subject of sale, assignment or transfer, in which case we will require that the buyer, legal successor or transferee treats the Personal Data in accordance with this Privacy Policy.

In addition, Personal Data may be disclosed: to a third party, if we are required to do so by applicable law, court order, subpoena or government act; if we believe in good faith that disclosure is necessary to protect the legal rights, security and integrity of this website, to protect your safety and the safety of others; as part of a criminal or other legal investigation or proceedings in the country or abroad; to third parties, consultants and other organizations to the extent reasonably necessary for the advancement or transition to negotiations or the conclusion of corporate or commercial transactions.

The Personal Data we collect from you may be processed, accessed and stored outside Bulgaria in other countries. Different levels of Personal Data protection may apply in such countries. In the event that we transfer your Personal Data to foreign companies in other jurisdictions, we will ensure that your Personal Data is protected by applying the level of protection required under the applicable data protection laws.

How do we protect your personal data?

We use appropriate technical, administrative and physical precautions to protect the information collected through this website. Unfortunately, no organization can guarantee the absolute security of information, especially information that is transmitted over the Internet.

How do we handle information from persons under 14 years of age?

Our website is not intended for children. We do not knowingly collect personal data from children under the age of 14. If, however, a child under the age of 14 has to use any of the forms on our website that require the provision of personal data, then the functionalities of the site should be used by a parent/guardian on behalf of that child.

How long do we store Personal Data?

We store your Personal Data only for the period necessary to achieve the purposes for which it was collected or to comply with legal or regulatory requirements. At your request, we will provide you with more detailed information.

What rights do you have and how can you exercise them?

In any processing of Personal Data, we take reasonable steps to ensure that your Personal Data is accurate and current for the purposes for which it was collected. We will give you the opportunity to exercise the following rights under such terms and conditions and to such extent as stipulated in the law.

Should you wish to contact us regarding the use of your Personal Data or to object, either in part or in full, to the processing of your Personal Data, please contact us. If you have given your consent, you can withdraw it.

You have the following rights with regard to your personal data processed by Matrax when visiting our website:

1. To be given access to your personal data processed by Matrax and to receive a copy thereof;

2. In case of incompleteness or inaccuracy in the data processed by Matrax, to have your personal data corrected;

3. To request that your data be deleted where there are prerequisites for this. Such cases are where the purpose for which the data was collected has been achieved; you have withdrawn your consent when the processing is based on consent and there is no other legal basis for the processing; your data is being processed unlawfully, and others;

4. In the cases specified by law, to require that the processing of your personal data be limited;

5. In cases where your data is being processed on the basis of a legitimate interest (as listed above in this notice), you may object to the processing of your personal data on this basis;

6. To exercise your right to data portability and request that your data be provided in a structured, commonly used and machine-readable format;

7. To withdraw your consent where the processing of your personal data is based on consent.

We will respond to your request as soon as possible and no later than 30 days after the receipt thereof.

You shall also be entitled to lodge a complaint with the Data Protection Commission where the relevant prerequisites are in place.

We do not currently respond to “do not track” alerts from web browsers, nor to other mechanisms that provide a method of opting out of the collection of information from websites and other online services.